Managing your subscription & billing

Open Settings > Billing to review your subscription, change your plan, update a payment method, and manage renewal.

Review or change your plan

In Settings > Billing > Current subscription, review your tier, billing frequency, price, next billing date, and renewal status. Annual billing is one yearly payment, not twelve monthly charges.

1. Under Manage subscription, choose your new plan and billing frequency.
2. Select Review change.
3. Review the current and new plans, effective date, proration, and Stripe invoice preview.
4. Select Confirm change if you agree.

Some changes take effect immediately and others at renewal. Use the preview's effective date and amount due rather than assuming a change is immediate or free.

If no subscription is shown, use the plan and billing-frequency selector in Current subscription, select Subscribe with Stripe, and follow the checkout prompts.

Update a payment method

1. Find Payment method on the Billing page.
2. Select Update payment method, or Add payment method if none is on file.
3. Complete the secure Stripe checkout flow.
4. Return to Billing and check the payment method shown.

Payment methods are stored and processed by Stripe. Never email a card number, security code, or bank details to support.

Find invoices

Under Billing history, review invoice dates, amounts, and payment status. Use Download PDF where available, or View invoice to open the hosted invoice.

A completed checkout may briefly show that Stripe is confirming subscription details. Check the subscription and invoice status rather than treating the redirect alone as confirmation of an active subscription.

Cancel or restore renewal

1. Under Manage subscription, select Cancel subscription.
2. Review the cancellation preview and effective date.
3. Select Confirm cancellation.
4. Check that the renewal status shows Ends at period close and review the displayed end date.

Cancellation is scheduled for the end of the current paid billing period. It does not end the paid period immediately, and no immediate proration is charged for the cancellation.

While cancellation is scheduled, select Reactivate subscription and confirm Reactivate to restore automatic renewal. Check the updated renewal status afterward.

Billing problems and refund questions

• Payment failed: review the payment method and invoice status. If the issue continues after updating payment details, contact billing support.
• Billing is not configured or setup is incomplete: contact support. Do not assume a subscription or payment method was created when an error is shown.
• Unexpected charge or refund request: contact support with the invoice number, charge date, and amount. Cancelling renewal does not itself request a refund.